Order Processing

Orders are typically processed within 1–3 business days after being placed. Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information.

During high-demand periods, processing may take up to 14 business days. A shipping notification does not always mean the carrier has physically received the package. Please allow 2–5 business days after receiving your tracking number for carrier scans to begin appearing.

Customs & Import Delays

Some orders may ship internationally and may be subject to customs clearance procedures, which can cause additional delays beyond our estimated delivery windows.

These delays are outside of Zanttorini Outlet's control. Zanttorini Outlet is not responsible for delays caused by customs holds or inspections.

Order Tracking

Once your order ships, you’ll receive an email with tracking details so you can follow your delivery every step of the way.

Tracking updates may not appear immediately. Please allow 2–5 business days after receiving your tracking number for the carrier to begin scanning your package into their system.

You can track your order at any time using our tracking page at zanttorinioutlet.com/tracking.

Delays or Missing Packages

If your order hasn’t arrived within the expected timeframe, please contact our support team before contacting your bank or payment provider. We are committed to resolving delivery issues and will investigate with the carrier on your behalf.

Please allow us the opportunity to resolve any shipping concerns before initiating a dispute. Most delays are resolved within a few business days of inquiry.

Re-Shipment Policy

In cases where a package has been confirmed lost by the carrier, or where tracking has shown no movement for an extended period of time and we conclude in our reasonable judgment that the package is unlikely to be delivered, Zanttorini Outlet may arrange a replacement shipment at no additional cost to the customer.

To qualify for a re-shipment:

• The customer must contact us to report the issue.
• Zanttorini Outlet reserves the right to investigate with the carrier before issuing a replacement.
• Re-shipments are subject to product availability.
• If the original package is delivered after a replacement has been sent, the customer agrees to contact us and, if requested, return one of the packages using a prepaid label we provide.
• Zanttorini Outlet reserves the right to offer a refund instead of a re-shipment at our discretion.

Lost or Stolen Packages

Zanttorini Outlet is not responsible for packages that are confirmed as delivered by the carrier but reported as missing or stolen.

If your tracking shows delivered but you have not received your package, we recommend checking with neighbors, building management, or your local post office, as packages are sometimes left in alternate locations. If the issue remains unresolved, contact us and we will do our best to assist.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. Zanttorini Outlet is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, contact us immediately. We will do our best to correct it before the order ships, but we cannot guarantee changes once fulfillment has begun.